Kenneth Ayebare, Chairperson, Uganda Cargo Consolidators Association (UCCA)
The journey towards a fully digital cargo-consolidation ecosystem requires more than simply putting existing processes onto a digital platform. It requires connecting the different stakeholders, responsibilities and information flows involved in the process so that they can work together seamlessly, rather than simply replicating manual processes in a digital format. With the BeezyLCL in place, its intended to connect traders, consolidators, clearing and forwarding agents and other stakeholders whose responsibilities, workflows and information needs differ. For that reason, continued consultation is essential in ensuring that the platform reflects how cargo consolidation and clearance actually work in practice.
The complexity of the cargo ecosystem underscores the need for continued engagement with stakeholders involved at different stages of the process. Traders, consolidators and clearing and forwarding agents have distinct responsibilities and information requirements, which may not always be fully captured through a technology-driven approach. Their practical experience is therefore essential to identifying operational gaps, addressing user concerns and ensuring that BeezyLCL reflects how cargo consolidation and clearance work in practice.
Ongoing consultation will help ensure that BeezyLCL remains accessible, practical and responsive to the needs of traders, consolidators and clearing and forwarding agents as the platform evolves. Their input will help identify information gaps, duplication and potential delays, while ensuring that the platform strengthens existing processes without creating unnecessary complexity or parallel systems. As customs procedures, stakeholder requirements, technology and operational practices change, continued engagement with users and relevant institutions will also help BeezyLCL adapt and remain aligned with the wider cargo-consolidation ecosystem.
Beyond improving functionality, continued consultation will strengthen stakeholder ownership and support adoption. When traders, consolidators, clearing and forwarding agents and institutions have an opportunity to contribute to the platform’s development, their experiences and needs are more likely to be reflected in its design. This will build greater understanding of BeezyLCL’s value and encourage active participation in its use.
There is also a strong case for testing and learning before wider adoption. Feedback from early users can reveal practical challenges that may not emerge during development or stakeholder discussions alone. This may include difficulties in submitting information, unclear responsibilities, gaps in communication or processes that require unnecessary duplication. Addressing such issues early can improve the user experience and build greater confidence in the platform.
With support from TradeMark Africa, the development of BeezyLCL therefore represents not only a technology initiative but also an ongoing process of engagement, testing and refinement. The objective should be to ensure that the platform evolves in response to real operational needs, practical user experiences and changing requirements across the cargo ecosystem. Continued consultation will be critical to turning BeezyLCL from a digital platform into a solution that genuinely works for the people and processes it is designed to connect.